PaperBakes Rewards Terms and Conditions
1. About these Terms
These Terms and Conditions (the Terms) govern your participation in the PaperBakes Rewards programme (the Programme) operated by Lam's Singapore Culinary Enterprise Pte. Ltd. (UEN 200915143H), referred to below as PaperBakes, we, or us. By joining the Programme you agree to these Terms together with our Privacy Policy & PDPA Notice.
2. Eligibility
- You must be at least 16 years old to join the Programme.
- You must be a Singapore resident with a valid Singapore mobile number.
- Only one account per person is permitted. Duplicate or multiple accounts may be merged, suspended, or closed at our discretion.
- Employees, contractors, and immediate family members of PaperBakes may participate, but are subject to additional internal policies.
3. Earning points
- You earn 5 points for every full S$1 spent at participating PaperBakes outlets, in-store, on pickup, or via delivery.
- Only whole dollars count toward points. Any amount below S$1 (i.e. cents) is not counted. For example, a qualifying spend of S$15.90 earns 75 points, not 79.
- The qualifying spend is your order total inclusive of GST, but excludes service charge, delivery fees, gift cards, and any discounts or vouchers applied. For example, a S$10.90 receipt (S$10 food + S$0.90 GST) earns 50 points.
- Points are credited to your account within 24 hours of the qualifying transaction. If points are missing, contact us within 30 days of the transaction with proof of purchase and we'll investigate.
- Points have no cash value, are non-transferable, and may not be sold, exchanged, or combined with any other account.
4. Welcome bonus
- 50 bonus points are awarded after your first qualifying order of S$15 or more.
- The welcome bonus is a one-time reward. It may not be combined with any other sign-up promotion.
- The welcome bonus is credited within 24 hours of the qualifying transaction.
5. Redeeming points
- Available rewards, redemption rates, and any conditions are published on the rewards platform and may be added to, varied, or removed at our discretion.
- Redemptions are final and non-refundable once confirmed.
- Redemptions are subject to availability and to any reward-specific terms (for example, time-limited offers or outlet exclusions).
- Points cannot be redeemed for cash.
6. Birthday treat
- Members who provide their date of birth at signup are eligible for a birthday treat each year.
- The contents of the treat, the validity window, and how to redeem are published on the rewards platform and may change over time.
7. Members-only promotions and daily discount perks
- From time to time we make daily or periodic discount perks available exclusively to members at our discretion.
- Each promotion is subject to its own terms, which are published with the promotion. Promotions may be limited by outlet, item, time, or quantity.
- Unless otherwise stated, promotions cannot be combined with any other promotion, voucher, or discount.
8. Rewards Boost (Spin & Dine)
- The Rewards Boost is a spin-the-wheel game that gives you a chance to win bonus points, discount vouchers, or free items.
- You earn 1 spin for every qualifying order of S$15 or more (GST inclusive). Each receipt earns at most 1 spin regardless of the receipt total.
- Spins are credited to your account within 12 hours of your order's serving time, once your account is verified.
- Prizes are subject to availability.
- Voucher prizes won from a spin follow the same terms as other redeemed vouchers (section 5). Points prizes are credited to your balance immediately.
- Spins have no cash value, are non-transferable, and may not be sold, exchanged, or combined with any other account.
- Unused spin credits do not expire while your account is active, but all unused spins are forfeited immediately if you delete your account. Forfeited spins cannot be reinstated.
- We reserve the right to modify, suspend, or discontinue the Rewards Boost feature, including changing the earning threshold, prize composition, or prize availability, at any time without prior notice.
- Any abuse of the Rewards Boost (including but not limited to multiple accounts, automated spinning, or collusion) may result in forfeiture of spins and prizes, and suspension or termination of your account under section 11.
9. Point expiry
- Points expire 6 months from the date they were earned, unless we expressly state a different expiry at the time the points were credited.
- Expired points cannot be reinstated.
- We may notify you of points that are about to expire by SMS or email (if you have opted in to marketing communications).
10. Referral codes and the referral bonus
- Each member receives a unique referral code at signup.
- When a new member signs up using your code and makes a first qualifying purchase of S$10 or more, both you (the referrer) and the new member (the referee) receive a one-time bonus of 50 points each.
- Limited cross-account disclosure. So that each side can see how the bonus was earned, your Bonus history page may display the initials of the friend you referred (or who referred you) and the date their first qualifying purchase was made. Initials are derived from the registered contact name and do not include the person’s full name, mobile number, email address, or any other contact details. The same disclosure applies in reverse on the other member’s account. If you do not consent to this limited disclosure, please do not share or accept a referral code.
- We reserve the right to disqualify any referral we reasonably believe to be fraudulent, self-referred, or made between members of the same household.
11. Account suspension and termination
We may suspend, terminate, or adjust your account balance at any time, without prior notice, if we reasonably believe you have:
- Provided false or misleading information at signup or thereafter.
- Engaged in fraud or in any abuse of the Programme, including misuse of bonuses, promotional codes, or vouchers.
- Sold, transferred, or attempted to monetise your points, referral code, or account.
- Operated more than one account, or operated an account on behalf of someone else without our consent.
- Breached these Terms or our Privacy Policy & PDPA Notice.
Upon account termination (whether by you or by us), all unused points, spin credits, unredeemed vouchers, and any pending rewards are permanently forfeited and cannot be reinstated, refunded, or transferred.
12. Changes to the Programme
- We may change these Terms, the earn rate, the redemption catalogue, the expiry rules, or any other aspect of the Programme at any time.
- Material changes will be communicated by SMS or email (if you've opted in to marketing communications) and posted on the rewards platform.
- Your continued participation after the change date constitutes acceptance of the updated Terms.
13. Discontinuation of the Programme
- We may discontinue the Programme at any time with at least 30 days' notice.
- On discontinuation you will have at least 30 days from the announcement date to redeem any accrued points. Points not redeemed within that window will be forfeited.
14. Liability
- The Programme is provided on an "as is" basis. To the maximum extent permitted by law, we make no warranties of any kind in connection with the Programme.
- To the maximum extent permitted by law, PaperBakes is not liable for any indirect, incidental, or consequential loss arising out of your participation in the Programme.
- Our total liability under these Terms is capped at the equivalent monetary value of the points in your account at the time the claim arises.
- Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Singapore law.
15. Privacy
Personal data collected through the Programme is handled in accordance with our Privacy Policy & PDPA Notice, which forms part of these Terms.
16. Governing law and disputes
- These Terms are governed by the laws of Singapore.
- Any dispute that cannot be resolved by good-faith discussion will be submitted to the exclusive jurisdiction of the Singapore courts.
17. Contact
For questions about these Terms or the Programme:
Lam's Singapore Culinary Enterprise Pte. Ltd.10 Ubi Crescent, Ubi Techpark #07-68
Singapore 408569
Email: admin@paperbakes.co ← Back to signup
